Terms & Conditions
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Booking & Confirmation
All event and meeting room reservations must be confirmed in writing. A deposit may be required to secure the booking, and full payment terms will be outlined in the event agreement. -
Cancellation Policy
Cancellations must be made in writing within the specified timeframe stated in the agreement. Late cancellations may be subject to a cancellation fee, up to 100% of the agreed charges, depending on notice period. -
Guest Privacy
All personal and corporate information collected in relation to event planning and execution will be treated with the strictest confidentiality and used solely for the purpose of providing services related to the event. -
Access & Use of Facilities
Event organizers and guests are expected to respect hotel facilities and adhere to the designated usage hours. Any damage to property or equipment will be charged accordingly. -
Food & Beverage
Outside food and beverages are not permitted unless agreed upon in advance. All catering must be provided by the hotel and is subject to prevailing taxes and service charges. -
Noise & Conduct
The hotel reserves the right to manage noise levels and guest behavior to maintain comfort and safety for all guests. Disruptive conduct may result in the early termination of the event without refund. -
Liability
The hotel is not liable for any loss or damage to personal belongings during the event. Event organizers are advised to arrange their own insurance coverage if needed. -
Compliance with Regulations
All events must comply with hotel policies, government regulations, and safety protocols, including maximum room capacity and health guidelines.
Frequently Asked Question
Absolutely. We offer 187 well-appointed guest rooms, and special group rates can be arranged for event participants staying overnight.
We accommodate a wide range of events, including corporate meetings, seminars, conferences, celebrations, weddings, social gatherings, team-building programs, and other private functions.
Our hotel offers a grand ballroom and several versatile meeting rooms with various sizes and capacities, suitable for both small and large-scale events.
Our packages typically include the use of the event venue, standard sound system, projector and screen, writing materials, complimentary Wi-Fi, mineral water, and assistance from our professional event team. Food and beverage arrangements can be tailored to your preferences.
Our grand ballroom can accommodate up to 500 guests for a banquet-style event, and can be adjusted for different layouts depending on your needs.
Yes, we offer a wide selection of menu options including buffet, set menu, coffee break, and live food stalls. We can also accommodate dietary restrictions upon request.
Yes, we provide outdoor spaces and self-managed team-building facilities complete with equipment and professional facilitators. Activities such as high ropes, flying fox, archery, and paintball are available within the hotel premises.
Yes, we welcome site inspections. Our team will be happy to show you the facilities and discuss event arrangements in person.
Please contact our Sales & Events team via phone, email or through our website enquiry form. We will be glad to assist you with all necessary arrangements.
A Fifty percent non-refundable deposit is required to secure your booking, with the balance payable prior to or upon completion of the event. Detailed terms will be provided in your event agreement.
