Terms & Conditions
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Booking & Confirmation
All event and meeting room reservations must be confirmed in writing. A deposit may be required to secure the booking, and full payment terms will be outlined in the event agreement. -
Cancellation Policy
Cancellations must be made in writing within the specified timeframe stated in the agreement. Late cancellations may be subject to a cancellation fee, up to 100% of the agreed charges, depending on notice period. -
Guest Privacy
All personal and corporate information collected in relation to event planning and execution will be treated with the strictest confidentiality and used solely for the purpose of providing services related to the event. -
Access & Use of Facilities
Event organizers and guests are expected to respect hotel facilities and adhere to the designated usage hours. Any damage to property or equipment will be charged accordingly. -
Food & Beverage
Outside food and beverages are not permitted unless agreed upon in advance. All catering must be provided by the hotel and is subject to prevailing taxes and service charges. -
Noise & Conduct
The hotel reserves the right to manage noise levels and guest behavior to maintain comfort and safety for all guests. Disruptive conduct may result in the early termination of the event without refund. -
Liability
The hotel is not liable for any loss or damage to personal belongings during the event. Event organizers are advised to arrange their own insurance coverage if needed. -
Compliance with Regulations
All events must comply with hotel policies, government regulations, and safety protocols, including maximum room capacity and health guidelines.
Frequently Asked Question
No, we only provide the venue, catering, and standard decoration. If you require a full event organizer, you're welcome to bring an external vendor.
You can book a meeting or event space by contacting our Sales Team directly via email, or through our website inquiry form. Our team will guide you through the process, help you select the right venue, and assist with setup, catering, and technical requirements to ensure a successful event.
Absolutely! Prime Plaza Hotel Mataram offers comfortable and spacious accommodations for guests attending meetings and events. Special group rates and packages are available when booking event spaces along with guest rooms.
Our meeting room packages typically include complimentary Wi-Fi, audio-visual equipment (such as screens, projectors / LED TV, microphones, and speakers), whiteboards, flip charts, and basic stationery. Customized setups and additional equipment can be arranged upon request.
The minimum is 25 participants. For smaller groups, please contact our MICE team for special arrangements.
All events must conclude by 11:00 PM at the latest.
We offer a variety of flexible venues, including small meeting rooms for intimate gatherings, medium-sized spaces for workshops and seminars, and larger combined rooms ideal for conferences, exhibitions, and social events. Each room is equipped with modern amenities to suit different event needs.
